Incident response and crisis communications are an integral – yet often overlooked – part of disaster recovery planning. Knowing how the organization will communicate in an emergency situation is equally as important as knowing what to communicate. An Emergency Notification System (ENS) is a robust tool to use in a crisis, but only in certain situations where conditions are appropriate.
This research note discusses:
- The technology and business drivers behind emergency notification.
- How emergency notification fits into the broader business continuity perspective.
- Leading ENS vendors.
- Some pitfalls surrounding ENS adoption and deployment.
- Key issues to keep in mind when considering ENS adoption.
Like most risk management technologies, ENS requires a careful assessment of organizational needs and environmental factors. Know the issues at hand before exploring the potential of ENS.