Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3


1 Download

SAMPLE
Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3
OR
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This blueprint will help you develop a strategy for text-based customer support across multiple channels, and equip you with an overview of the technologies necessary to enable scalable text-message based customer service.

Sections within this blueprint include:

  • Strategic Summary Template
  • Project Charter Template
  • Text-Based Service Channel Matrix
  • Text Messaging Business Case Assessment
  • Requirements Traceability Template

Hide Details

Search Code: 81889
Published: October 6, 2016
Last Revised: October 3, 2016

Related Content

GET HELP Contact Us
×
VL Methodology