Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3
This blueprint will help you develop a strategy for text-based customer support across multiple channels, and equip you with an overview of the technologies necessary to enable scalable text-message based customer service.
Sections within this blueprint include:
- Strategic Summary Template
- Project Charter Template
- Text-Based Service Channel Matrix
- Text Messaging Business Case Assessment
- Requirements Traceability Template