Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it. Identify the right applications that you’ll need to adequately support a text-based support strategy.

Sections within this phase include:

  • Requirements Traceability Template
  • Strategic Summary Template

Hide Details

Search Code: 81894
Published: October 6, 2016
Last Revised: October 3, 2016

Related Content

GET HELP Contact Us
×
VL Methodology