Drive Customer Convenience by Enabling Text-Based Customer Support – Executive Brief

Text messaging is everywhere, but businesses aren’t capitalizing on it. Read this executive brief to:

  • Understand how text-based customer service sits within the overall context of a Customer Experience Management (CXM) strategy.
  • Understand why you should leverage Info-Tech’s approach to succeed with text-based customer support.
  • Learn about Info-Tech’s three-phase approach to enabling text-based customer support.

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Search Code: 81888
Published: October 6, 2016
Last Revised: October 3, 2016

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