Access this Video FREE by giving us your email address.
When you register you will also receive:
- A Free Trial Membership which provides additional free research and help on your projects
- Access to survey data, contribute to our research, community involvement and much more
The need for application maintenance tasks tends to vary over time as particular enhancements and bug fixes come and go. This situation can present a difficult predicament for IT managers who outsource their application maintenance, as exact resource requirements might not be clear at the beginning of the initiative.
Info-Tech recently interviewed several IT professionals about how they deal with the varying demand that is often involved in application maintenance outsourcing (AMO). This videocast includes:
- A description of AMO and the staffing issues that can arise in AMO initiatives.
- Specific recommendations on how to ensure that the AMO initiative is properly resourced and that any resourcing changes go as smoothly as possible.
Avoid getting caught off guard by changes in AMO resource demand by following the advice of seasoned IT professionals.
Already a member?
Please Login
1 Comment
How about a bucket of hours for work based on issues? That way, the vendor can budget staffing but is dependent on the actual items requested to show time worked. This drives the vendor to be reasonalbe in the work time expended and gives visibility to the work activity performed against the budget.