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The customer’s persistent management of the SLA and co-location relationship is essential for an ongoing successful engagement. The organization should conduct an annual contract assessment to review the co-location agreement and track vendor performance.
This checklist provides review points for:
- Primary co-location site availability,
- Monitoring & technical support of the primary facility,
- Facility access,
- Hardware configuration,
- Software configuration management,
- Server availability,
- Change management processes, and
- Facility maintenance.
Use this checklist to ensure ongoing success in the data center co-location engagement.