CXM Business Process Shortlisting Tool


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This tool helps you outline and prioritize your customer experience management (CXM) goals and link their relevance and value to APQC-based processes.

The CXM Business Process Shortlisting Tool contains the following tabs:
  • CXM Goals
  • Level 3 APQC Processes
  • Level 4 APQC Processes
  • Business Process Summary

Related Content

GET HELP Contact Us
×
VL Methodology