This tool helps you to outline and prioritize your CRM goals and link their relevance and value to APQC-based processes. It will provide a list of processes up to Level 4 within the APQC framework where it can then be modeled to task- and transaction-oriented Level 5 process models.
The CRM Business Process Shortlisting Tool contains the following tabs:
- CRM Goals
- Level 3 APQC Processes
- Level 4 APQC Processes
- Business Process Summary