Create an IT View of the Service Catalog – Phase 4: Determine People & Process

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This phase of the blueprint, Create an IT View of the Service Catalog, will take you through the following activities:

  • Based on the technology, determining the people involved in supporting the service.
  • Defining the role of each supporting IT staff member.
  • Documenting the people and role in the service definition chart and in the service visual diagram.

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