Create a Winning BPI Playbook – Phase 2: Discover

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This phase of the blueprint, Discover the As-Is Process, will assist you in developing a current-state diagram through various techniques. The resulting current-state diagram will be for a level-3 process, and this diagram will allow for a thorough analysis of the business process that has been selected for improvement. This phase will take you through the following activities:

  • Perform a stakeholder analysis.
  • Perform a document analysis.
  • Choose a level-2 process.
  • Transition from level 2 to level 3.
  • Define your level-3 process.
  • Identify gain, pains, and opportunities.

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