IT departments of all sizes engage in application outsourcing to reduce costs and gain access to specialized skills and resources. However, choosing a vendor for this task is like entering into a marriage. If the outsourcer and the outsourcing vendor do not mutually agree on some of the key factors behind this successful marriage, the contract will be terminated, resulting in an expensive and time consuming divorce.
Info-Tech recently asked 40 professional services firms about their experiences with vendor selection for IT applications outsourcing. These firms outsourced either packaged software customization projects, custom application development projects, or the regular maintenance of the packaged or custom software.
