The path to successful IT change management begins with senior management support and a solid process based on ITIL best practices. The Change Master Log is an important component of the change management process. Use this template to:
- Track the summary of changes being requested and implemented for IT applications (or infrastructure).
- Provide visibility to key stakeholders on the status of ongoing changes.
Ideally, the Change Master Log should be part of an automated configuration/change management or IT service desk solution. If such a solution does not exist, use this template.
This downloadable tool is associated with the research note, "Stable Production Environments Hinge on Controlled App Change."