Change Management Policy

Changes to IT applications (or infrastructure) must be managed properly to avoid disrupting the normal operation of the enterprise. Effective change management requires the establishment of a solid policy. However, the creation of such a document can be a time consuming and daunting task. Save time by customizing this Change Management Policy to the context of your enterprise. This policy is based on the IT Infrastructure Library (ITIL) Service Management framework and covers three essential aspects:

  • Roles and responsibilities in IT change management.
  • The change management process itself.
  • Important metrics and reporting to measure the effectiveness of the change management process.

Use this template to define a consistent approach to manage changes to the IT environment of your enterprise.


This downloadable tool is associated with the research note, "Stable Production Environments Hinge on Controlled App Change."


  • Missing comment
    Gary Kelly | 10-19-2010

    I'm looking for a "lite" change management template with emphasis on the human side of change.

    Many of the change management templates that are out there now are very comprehensive.

    I'm looking for something a little more watered down for smaller projects that we are involved in.



    • 9eb6a2810126f534ebf65557616f34d1 comment
      Info-Tech Research Group | 10-27-2010

      Thanks for your comment. Your Territory Manager has sent you a few resources to assist with your query. You may also like to know that a future solution set covering Organizational Change Management is pending.

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