Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3


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The service desk is the cornerstone of small enterprise end-user satisfaction.

Use this project blueprint to:

  • Develop a quick service desk strategy.
  • Initiate four initiatives that will put in place light, sustainable service desk processes.
  • Enhance demand planning and trend reporting.

Improve the service desk to create a consistent end-user experience and lower the cost to serve.

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