Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Plan a Quick Service Desk Strategy


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A quick service desk strategy will help align initiatives to organizational goals.

Use this phase of the project to:

  • Make the case to build a better SE service desk.
  • Develop a strategy to guide the project's next steps.

This phase will help you garner support for the service desk initiative and identify high priority efforts.

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