Build a Continual Improvement Plan for the Service Desk – Phases 1-3


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Continual improvement is an ongoing process, but it needs a plan to kick start its implementation.This blueprint will help you achieve a culture of continual improvement by following our three-step methodology:

  • Evaluate and strategize for the Service Desk
  • Build a continual improvement plan
  • Run the continual improvement plan
Even mature service desks need attention from time to time. By implementing a continual improvement plan, your Service Desk is committing to a sustained level of optimized operation. 

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Search Code: 79460
Published: October 22, 2015
Last Revised: December 22, 2015

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