Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan


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This phase will assist you in prioritizing the initiatives to include in your continual improvement plan and will outline how to construct your action plan. This phase will take you through the following activities:

  • Identify and prioritize initiatives.
  • Build a continual improvement action plan.
Use this phase as part of the full blueprint, Build a Continual Improvement Plan for the Service Desk.

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Search Code: 79463
Published: October 22, 2015
Last Revised: December 22, 2015

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