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Given the key role that Unified Communications (UC) will play in future business process optimization opportunities, network and telecom leaders must be brought on board when it comes to Service-Oriented Architecture (SOA) strategy and planning.
This research note explores:
- The UC and SOA cross-opportunity.
- Adapting SOA governance.
- Key benefits of better alignment.
Ensure that SOA governance engages infrastructure leadership and make the necessary adjustments to bridge SOA and UC efforts and objectives.
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