Access this Note FREE by giving us your email address.
When you register you will also receive:
- A Free Trial Membership which provides additional free research and help on your projects
- Access to survey data, contribute to our research, community involvement and much more
The Information Technology Infrastructure Library (ITIL) is growing in popularity among IT leaders. However, many IT leaders don't truly understand ITIL basics. Many IT leaders see ITIL as a quick solution to IT chaos. Indeed, blindly following ITIL is doomed to failure.
This note addresses the following topics:
- What ITIL is and how it works.
- Users of ITIL.
- Benefits of ITIL.
- ITIL basic structure and overview of ITIL core concepts.
- What ITIL is not – common misconceptions about ITIL.
ITIL involves adopting and adapting IT processes and approaches that are new to many SMEs. IT leaders must establish specific goals prior to adopting this framework.
Already a member?
Please Login
