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Application/Web Development & Maintenance - Case Studies
SLAs Drive Successful App Maintenance Outsourcing ContractsThe inclusion of clear Service Level Agreements (SLAs) in application maintenance outsourcing (AMO) contracts is an important component of outsourcing success. Follow the... |
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Case Study: The Impact of Corporate Culture on ITSM Improvement InitiativesA reactive organizational culture can often be an impediment to service management improvement. Lessons learned by an IT manager at a large health care organization can... |
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Case Study: Satisfied End Users Can Disguise Service Desk InefficienciesWhile having satisfied end users may mean that incident management practices are responsive, it does not mean that the organization's service management discipline is... |
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Starting ITSM Improvements: A Case Study on Continuous ImprovementWhen embarking on a service management improvement roadmap, first take stock of the current state. Learn how one organization took a process based approach to... |
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Finagling Price Cuts from the Lowest-Priced Vendor: A Case StudyWhen a vendor is offering the lowest available price for its products or services, IT managers often assume they have no leverage to achieve price reductions during... |
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Usability Testing Case Study: Six Lessons LearnedRecently a client conducted usability testing on a new Web application. The tight deadline, limited resources, and high expectations for a new Web application proved to... |
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