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Application Management & Governance - Case Studies
Case Study: Hosting.comOutsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise. |
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Finagling Price Cuts from the Lowest-Priced Vendor: A Case StudyWhen a vendor is offering the lowest available price for its products or services, IT managers often assume they have no leverage to achieve price reductions during... |
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Case Study: The Impact of Corporate Culture on ITSM Improvement InitiativesA reactive organizational culture can often be an impediment to service management improvement. Lessons learned by an IT manager at a large health care organization can... |
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Starting ITSM Improvements: A Case Study on Continuous ImprovementWhen embarking on a service management improvement roadmap, first take stock of the current state. Learn how one organization took a process based approach to... |
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Service Management Improvement Case Study: Slow and Steady WinsService management improvement can take years to implement successfully as it requires a fundamental change to the way IT operates. To ensure the process is built into... |
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Case Study: HHSThe influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton... |
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Case Study: Satisfied End Users Can Disguise Service Desk InefficienciesWhile having satisfied end users may mean that incident management practices are responsive, it does not mean that the organization's service management discipline is... |
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