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Downsizing: Making the Tough Decisions
Downsizing decisions can be difficult. Be objective and maintain a focus on required IT skills to help you make the right choices for your team.
Building an Agile IT Workforce
Build an agile IT workforce that has all the required skills to accomplish a diverse array of business goals.
Class is in Session: Train Your End Users
Proper training of the business end user can alleviate some of your support struggles and leave them capable of handling a wide range of problems on their own.
Improve Performance with IT Metrics
Metrics are increasingly being used as powerful management tools that maintain and improve IT quality and effectiveness. Learn how to improve with an integrated metrics program.
Creating an IT Metrics Program for the Small Enterprise
Small enterprises are often apathetic when it comes to IT metrics. When discussing metrics and benchmarking with enterprises with less than ten IT staff, Info-Tech found that many feel no need to track and report on metrics, or benchmark themselves against their peers. Further, the business has not asked for the information, but sooner or later it will. Create an IT metrics program now before the business asks for it.
So You Think You Can Be an IT Leader: Diagnostic Questions
It takes a new attitude and a specific set of skills to transition into an IT leadership role. That is why IT professionals often get caught off guard when taking on a new leadership position. Learn to assess your leadership capabilities to fully prepare yourself for IT leadership.
So You Think You Can Be an IT Leader: Interview Process
Just as the organization is eager to find out all about you, the job candidate, the interview process also provides you with a unique opportunity to understand the role and the organization. Leverage the interview process to be sure that this is the job for you and if so, take advantage of the interviews to collect enough information to hit the ground running when you start.
Understand How Communication Affects Personal and Professional Relationships
Being an effective communicator plays an important role in one's personal and professional life. This videocast highlights some of Psychologist Dr. John Gottman's research examining which communication patterns are most predictive of divorce. Improve your communication skills by learning which communication patterns to avoid in your relationships.
IT Department Cost Reductions: Layoffs
If layoffs are in the cards, then developing an objective process for deciding who stays and who goes will help make the difficult decisions manageable. At the very least, have a plan in place so that you know in advance who will be cut and why to mitigate risk.
IT Department Cost Reductions: Organizational Structure
Any significant cost reduction efforts in IT will affect IT staffing arrangements though layoffs or simple reorganization. Improve efficiency and productivity by getting the right people at the right skill level in the right place.
IT Department Cost Reductions: Time Tracking
Tracking how IT employees spend their time can aid IT cost management by identifying low productivity points and controlling demand on scarce IT resources. Open the door to process improvement, better communication with the business about the work IT actually does, and case-building for new hires.
IT Department Cost Reductions: Discretionary Spending
Discretionary spending is hands down the leading focus area for cost reduction in IT departments. But like any other area of spending, cuts to discretionary spending should be approached judiciously.
Being a Strategic Enabler Ensures the CIO Role Remains Relevant
Is the CIO still relevant to the business? As end-users independently integrate IT into their jobs, some speculate that IT could fade into a back-end utility. But CIOs will remain deserving of their C-level positions as long as they take steps to transform the CIO role from that of commodity provider to strategic facilitator.
Policy and Procedure Management: Process Management
Every enterprise has processes, whether they are formally documented or not. In fact, the fundamental building blocks of any organization are its processes and the people who put them into practice.
IT Resource Management: Vendor Management Select and Evaluate Vendors
Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with, and ongoing management of vendors or suppliers, and is an essential part of the IT management process.
Vendor Landscape: The Best Defense...Is the Right Recruitment Solution
The corporate world is at war. Thanks to the Internet, companies have access to hundreds of new candidates. But candidates also have access to thousands of new job postings. Use this recruitment software vendor landscape as a survival guide: choose the recruitment partner that can best help your organization weather the war for talent.
Vendor Landscape: Recruitment Management Software Draws Top Talent
The technology industry is facing a talent crisis. While small and mid-sized enterprises (SMEs) today have unparalleled access to potential job candidates, candidates too have access to thousands of daily new job postings. Use this vendor landscape to evaluate top recruitment software solutions, and be prepared with the best tools to weather the oncoming talent shortage.
Minimize Your Risk with Objective Layoff Practices
Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making layoff decisions and ensure these factors are objectively prioritized to minimize risk.
Internal IT Admin Cost Reduction Assessment Tool
This tool is designed to help organizations determine top tactics for cost reduction within the internal IT administration area. After the questions have been completed, the tool will generate guidance on what cost-saving actions to take, the relative amount of savings from each action, the time frame required to realize these savings, as well as potential challenges and ways to mitigate these challenges.
Shed the Weight of Unproductive Practices to Lift Employee Efficiency
Many enterprises use automation, improved human resources management techniques, or a combination of both to increase the productivity of their employees. However, both methods are expensive and time intensive. During times of economic uncertainty, Info-Tech recommends taking advantage of a less expensive but equally effective method of doing more with less ? the elimination of unproductive practices.
Employee Termination: Survive the Pain
Terminating an employee is the most stressful thing a manager will ever have to do. It's especially difficult when a good employee is released as part of a cost-cutting measure. Regardless of the circumstances, terminations should be handled with sensitivity and dignity while still protecting the enterprise's legal position.
Size Doesn't Really Matter When Making Cost Cuts
It would make sense that bigger enterprises would target different areas than smaller enterprises when it comes to reducing IT costs. However, measures of organization size, such as number of staff, revenue and budget, have little impact when IT leaders decide where to trim IT expenditure.
New Hire Business Case Template
The new hire business case will help to make a more informed hiring decision. Even organizations that do not require a formal business case will benefit from considering and documenting the factors influencing the hiring decision.
IT Resource Management: Vendor Management Select and Evaluate Vendors
Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with, and ongoing management of vendors or suppliers, and is an essential part of the IT management process.
IT Resource Management: Talent Management Leadership
The purpose of the Leadership section is to give IT leaders guidelines for improving their teams and their leadership skills. First, leaders are reminded of the enterprise's current IT roles and responsibilities. Second, leaders are guided on how to create strong teams. Third, leaders are encouraged to consider what type of leader they are and want to be.
IT Resource Management: Talent Management HR Management Practices
The purpose of HR Management Practices is to provide the tools to manage the IT human resource lifecycle. This lifecycle begins with the decision to hire new employees and ends with how to manage departing employees. IT must recognize that that their human resources, when managed properly, can be their most valuable asset.
IT Resource Management: Talent Management Professional Performance Management
The purpose of the Performance Measurement and Professional Development section is to gather performance feedback, at regular intervals, and to apply that feedback as a component in the professional development program.
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