Few enterprises have optimized IT service management. In fact, a recent Info-Tech study shows that only 1% of enterprises are fully mature in this area. Given that there is considerable room for improvement, enterprise IT leaders should seriously investigate service management best practices. This research note looks at:
- The factors driving interest in IT service management.
- Stages of service maturity.
- Best practices for improving the enterprise's IT service maturity.
IT performance measurement, metrics gathering and reporting, service delivery, and ongoing management of IT resources all fall under the umbrella of IT service management. Optimizing service management requires focusing on all of these tasks.