Process Management

Every enterprise has processes, whether they are formally documented or not. In fact, the fundamental building blocks of any organization are its processes and the people who put them into practice.

Identifying and mapping processes is the first step in defining meaningful policies and procedures. Understanding processes gives clarity to how an enterprise actually works, which in turn dictates the business rules that are encapsulated in policies. Knowledge of processes also drives all procedural efforts in that processes define the sequence, transitions, and decision points of the workflow that underlie all detailed procedures.

The goal of the Process Management program is to help you identify, assess, document and manage processes in IT and the business as a whole. This approach includes four key steps:

  1. Understand Process Frameworks
  2. Capture Processes
  3. Define Processes
  4. Manage Process Portfolio

Policy and Procedure Management

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Steps Tools Related Research
FastTrack Activity Word Document Process Management FastTrack  
Capture Existing Processes Excel Document Process Inventory Tool
Word Document Process Interview Template
 
Map Processes Word Document Process Profile Template Word Document Guide to Process Mapping  
Select a Process Framework Word Document Process Framework Selection Guide  
Identify Required Processes Excel Document Process Gap Assessment Tool  
Identify Required Processes Excel Document Process Management Software Readiness Assessment  
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