Step 1: Implement the Policy or Procedure
Implementing policies and procedures requires careful planning if violations are to be effectively minimized. Learn how to plan an implementation and how to communicate with end users on new and updated versions.
Info-Tech Tip: Changes to policy or procedure have the biggest impact on the people side of the equation. Don’t underestimate the impact these changes can have on culture and the way people do their jobs. Dissatisfaction and resistance from people will undermine the success of any policy faster than any other factor.
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1.1 Plan the Implementation
The success of the pre-implementation planning stage hinges on preparation, communication, and training.
- Complete the "Implementation Plan Template" to schedule changes to processes, technologies, and how people do their jobs. This tool follows a basic work plan format that allows you to estimate the effort involved in each step of the implementation.
- Next, use the "Policy/Procedure Communication Plan Template" to document an enterprise-wide strategy for communicating new or updated policies and procedures.
- Finally, use the "Policy/Procedure Training Plan Template" to organize and plan comprehensive training for all stakeholders.
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1.2 Integrate the Policy/Procedure
Once planning is complete, it’s time to actually do the implementation work. Use a checklist to document all change points and document that they have been addressed.
- Use the "Policy/Procedure Implementation Checklist" to identify where changes must be made in processes, policies, procedures, or technologies in order to support the new or updated policy/procedure and to ensure enforceability.
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Step 2: Monitor and Manage Policy and Procedure Adherence
An unmanaged policy is an unenforceable policy, and an unenforceable policy is worse in many cases than no policy at all. The ability to accurately and fairly monitor policy adherence is fundamental to effective enterprise operations.
Info-Tech Tip: Clear rules must be in place on how to address policy violations. If events are not fully documented, supporting evidence is not in place, or inappropriate people are speaking with the offending employee, any remedial action you plan to take could be seriously compromised.
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2.1 Monitor Policy/Procedure Adherence
Monitoring adherence involves a combination of physical oversight, manual checks, and use of technological tools. However, monitoring also requires that those responsible for carrying it out conduct themselves ethically and legally.
- The "Technology Use Monitoring Policy" is a key tool in your monitoring arsenal. Use it to create legal and ethical transparency for both users and those responsible for carrying out the monitoring itself.
- Also apply the "Policy/Procedure Reports List" to document all reports that must be designed and generated in order to track policy or procedure mandates.
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2.2 Enforce the Policy/Procedure
The keys to effective policy enforcement are communication, objectivity, and consistency. No doubts should exist as to what is expected of those required to adhere to the policy, as well as how violations of policy are to be handled.
- Tailor the "Policy Violation Escalation Procedure" template to ensure all enforcement personnel – including IT, HR and management – know exactly what to do in the event of a violation. Use this tool in conjunction with the "Policy Violation Log" in order to ensure due diligence is conducted.
- Also use the "Policy Violation Letter" template to formally notify a policy offender of any consequences to their actions and as a permanent record of commission for their personnel file.
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Step 3: Review Policy and Procedure Performance
Your policies and procedures are in place and are being monitored. Are they working? All policies and procedures should be periodically reviewed to ensure that they’re achieving what they were designed to achieve.
Info-Tech Tip: Policies or procedures can be ineffective for a number of reasons, but lack of adherence is the primary indicator that something’s amiss. Users may not always be the ones at fault – consider other potential problem areas that could interfere with adherence, including poor communication, inadequate training, and document ambiguity.
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3.1 Measure Policy/Procedure Performance
Like any element of IT, policies and procedures too can be measured for overall performance. Performance is measured in terms of how effectively the policy or procedure has met its established goals.
- Complete the "Policy/Procedure Performance Report" to relay information to management about how well a given policy or procedure has hit compliance levels and other measures of success.
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3.1 Review and Refine the Policy/Procedure Portfolio
Policy and procedure management is an ongoing process that involves review and improvement in order to maintain currency, relevance, and overall adherence.
- Start this process with the "Policy/Procedure Review Schedule." This tool allows you to document when individual policies or procedures are due for review or update, and document required remedial actions.
- When review time arrives, apply the "Policy/Procedure Review Checklist" to guide thinking around currency, completeness, scope and accuracy of the policy or procedure under review.
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