Service Management: Do You Have a Clear Roadmap?

This webinar occured on March 27, 2014

About This Webinar

It is quite common for IT departments to lack formal processes concerning service management. Over time this can lead to a chaotic service delivery model and result in poor customer satisfaction and an inability to meet service level targets.

We discussed the challenges below and potential solutions:

  • Service Management is often not formalized. Frequently processes are ad hoc and adherence is hit and miss.
  • Lack of Service Management focus creates an inefficient and ineffective service delivery model that does not provide value to the organization.
  • How can you move from an informal, chaotic state to an efficient service machine?

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

Paul Brown
Senior Research Director and Executive Advisor, CIO Practice
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