CIOs are constantly challenged by the organization to increase the quality and delivery of their services; however, IT and business units rarely discuss and document the specific metrics they will track – and even fewer truly understand what those metrics mean and their impact.
Selecting the appropriate metrics can be a difficult task because what you want to track, what you can track, and what the business cares about aren’t always in sync.
The need for a process to identifying key metrics.
How to define accountability.
How to analyze and use this information – without going into data overload!
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This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.