Identify Service Metrics that Matter

This webinar occured on September 18, 2014

About This Webinar

Identify Service Metrics that Matter

CIOs are constantly challenged by the organization to increase the quality and delivery of their services; however, IT and business units rarely discuss and document the specific metrics they will track – and even fewer truly understand what those metrics mean and their impact.
Selecting the appropriate metrics can be a difficult task because what you want to track, what you can track, and what the business cares about aren’t always in sync.
We discussed:
  • The need for a process to identifying key metrics.
  • How to define accountability.
  • How to analyze and use this information – without going into data overload! 

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Paul Brown
Senior Research Director and Executive Advisor, CIO Practice
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Glen Notman
Associate Partner
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Joseph Sgandurra
IT Service Delivery & Operations Expert
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Andy Woyzbun
Senior Executive Advisor, CIO
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