About This Webinar

Build & Manage Effective Business Relationships

Don’t let a BRM be your spokesperson. The relationship with the business is the most important relationship the CIO should focus on.

The CIO is often not considered a strategic business partner. Business units are helping the organization achieve their goals, but IT is not. The only person that can change that perception is the CIO. It is the responsibility of the CIO to diagnose the current state of business satisfaction with IT, understand the expectations of business partners, and develop a plan to bridge the gap.
We explored the following to help us understand the research landscape:
  • What are the implications of a poor relationship between IT and the business?
  • How can the CIO identify and prioritize key business relationships?
  • What initiatives can the CIO pursue to help manage business expectations?
  • What can the CIO do to shift the perception of IT from a business resource to a strategic partner?
  • How can the CIO approach their team to improve IT satisfaction based on business feedback?

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

Carlene McCubbin

Research Director and Executive Advisor, CIO
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