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Performance Measurement & Assessment
When equipped with the right tools and knowledge, an effective IT leader can show the business how the IT team is aligned with corporate goals and objectives.
- This can be achieved through the accurate benchmarking of IT-focused metrics against those of industry peers.
- A thorough evaluation of business/IT alignment is also paramount.
- Finally, the IT leader will need to utilize various frameworks in order to clearly explain how IT performance has been measured.