Ensure the right people are making IT decisions.

• IT accountability is key to the success of the IT leader and team. The IT leader needs clarity as to who has the authority to make decisions related to IT, how to change the authority if it is misaligned, and how to navigate the political landscape if it cannot be changed. IT accountability comes into play in the areas of IT operations, cost management, service delivery, and projects.
• IT accountability is critical to achieve maximum business value from IT-related decisions.