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IT as a Service Portfolio
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IT’s role is to provide technology services to the rest of the organization.
- Delivery of services will vary from company to company, but best practices must be everyone’s guide.
- Take the time to manage IT services as a portfolio by using service management tools and skills.
- Keep IT agile and service-oriented, ensure that services are performing according to SLAs, and implement sound governance and frameworks.
I Need to:
Solution Road Map
Solution Sets
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1
Make IT More Responsive & Agile
If the business asks for more, jump confidently with agility.
Included in Solution Set: 1 PowerPoint, 1 video, 2 tools, 1 template, 3 job descriptions
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2
Improve the Service Orientation of IT Staff
Create a culture of customer service in IT.
Included in Solution Set: 1 PowerPoint, 1 Tool
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3
Overcome the Barriers to Good Requirements Management
In the recipe for good requirements management, IT adds the special sauce.
Included in Solution Set: 1 PowerPoint, 8 Tools, 1 Video, 1 Job Description
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4
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5
Govern Shared Services
Find the optimal path to shared services governance.
Included in Solution Set: 1 PowerPoint, 1 video, 1 tool
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6
Document the IT Service Catalog
Because the service catalog won't write itself.
Included in Solution Set: 1 PowerPoint, 1 tool, 2 templates
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