End-User Support - Job Descriptions

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Deskside Technician The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing...
Service Desk Technician I The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
Service Desk Technician II The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
Customer Service Knowledge Manager To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
Continual Service Improvement Manager This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement...
Software Applications Trainer The Software Applications Trainer's role is to deliver training to end users in the organization about how to use various types of software programs efficiently and...
Technical Writer The Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and support. Outputs will...
e-Learning Specialist The e-Learning Specialist's role is to deliver training to end users via Web-based educational models and corresponding software tools. This individual is responsible for...
Application Support Analyst The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

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