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Telephony & VOIP

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The more telephony changes, the more it stays the same: a mission-critical service.

Enterprises are continuing to migrate to IP Telephony but typically only as existing equipment reaches end-of-life. Given the high cost of implementation, a short term ROI is not realistic and the business case must incorporate soft benefits.
Vendor evaluation must be in the context of a broader collaboration strategy and include key enterprise application considerations. The ability of vendors to integrate and operate with other elements of the IT infrastructure is increasingly vital.
Many enterprises will struggle to make a case for hosted IP Telephony, given a higher TCO and service availability concerns. However, this model has its niche and should be closely considered in environments where staff expertise and capacity are limited.

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Solution Road Map

Solution Sets

1

Make the Case for IP Telephony

Listing the benefits is easy, but communicating business value is not.

Included in Solution Set: 1 PowerPoint, 3 Notes, 2 Tools, and 1 Video

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2

Vendor Landscape: IP Telephony & Unified Communications

Don't miss a phone call because you are away from your desk – take your desk with you!

Included in Solution Set: 1 PowerPoint, 1 Tool

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3

Reduce Telecom Expenses

Get a handle on current usage and address wasted spend.

Included in Solution Set: 1 PowerPoint, 1 Template, 3 Tools

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4

Build My IP Telephony Project Plan

Take a phased approach to implementation or risk major disruption.

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5

Select the Right Hosted VoIP Provider

If you've made the decision to go hosted, isolate providers that can deliver the level of service you need.

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6

Develop a Hosted or Hybrid IP Telephony & UC Strategy

Leverage the cloud to maximize communication flexibility.

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7

Inventory and Optimize the Telecom Environment

Inventory existing assets and contracts to ensure optimal tracking.

Included in Solution Set: 1 PowerPoint and 1 Tool

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