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Learn more About Info-Tech
Telephony & VOIP
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The more telephony changes, the more it stays the same: a mission-critical service.
- Enterprises are continuing to migrate to IP Telephony but typically only as existing equipment reaches end-of-life. Given the high cost of implementation, a short term ROI is not realistic and the business case must incorporate soft benefits.
- Vendor evaluation must be in the context of a broader collaboration strategy and include key enterprise application considerations. The ability of vendors to integrate and operate with other elements of the IT infrastructure is increasingly vital.
- Many enterprises will struggle to make a case for hosted IP Telephony, given a higher TCO and service availability concerns. However, this model has its niche and should be closely considered in environments where staff expertise and capacity are limited.
I Need to:
Solution Road Map
Solution Sets
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1
Make the Case for IP Telephony
Listing the benefits is easy, but communicating business value is not.
Included in Solution Set: 1 PowerPoint, 3 Notes, 2 Tools, and 1 Video
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2
Vendor Landscape: IP Telephony
Take a SIP from your glass, then call your boss from your smartphone's app. No one has to know you're at the beach anymore.
Included in Solution Set: 1 PowerPoint, 1 Tool
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3
Reduce Telecom Expenses
Get a handle on current usage and address wasted spend.
Included in Solution Set: 1 PowerPoint, 1 template, 3 tools
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4
Build My IP Telephony Project Plan
Take a phased approach to implementation or risk major disruption.
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5
Select the Right Hosted VoIP Provider
If you've made the decision to go hosted, isolate providers that can deliver the level of service you need.
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6
Develop a Hosted or Hybrid IP Telephony & UC Strategy
Leverage the cloud to maximize communication flexibility.
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7
Inventory and Optimize the Telecom Environment
Inventory existing assets and contracts to ensure optimal tracking.
Included in Solution Set: 1 PowerPoint and 1 Tool
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