Automate infrastructure management to proactively monitor, manage, and resolve issues and reduce impact on the business.

• Availability and performance management tools are for organizations looking to mature their service desk operations to include automated detection, analysis, and workflow for faster problem resolution.
• Integrate these tools into the ITSM solution to detect and proactively respond to early warning signs of IT events that may impact the business and end-user performance.
• A complex environment with high availability requirements will see more value in using this type of solution for determining root cause to enable cooperative approaches to solving problems across silos; however, smaller organizations may find value in end point monitoring for mission critical applications.