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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Government Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Government Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Build Digital Capability in the Public Sector by Hiring the Right Talent

Date published:

May 19, 2017

Author:

David Glazer

Digitization is easy; digital is hard. Digital government requires a shift in mindset, culture, and skill set. To effectively support and enable it, the public sector must seek to attract and retain the right talent.

Seven Considerations for Comparing Azure and Amazon

Date published:

May 19, 2017

Author:

John Sloan

As public cloud services gain momentum, government IT infrastructure managers are increasingly asking the question: “Which cloud service is better: Amazon Web Services (AWS) or Microsoft Azure?” The answer is not found in a feature comparison chart.

Municipal Governments Must Prepare for the Consolidation of Public Safety Technology

Date published:

May 19, 2017

Author:

Tim Lawless

What were once disparate systems for 911, computer-aided dispatch, and records, jail, and patrol management, have been increasingly consolidated into comprehensive software “suites.” Agencies looking for new systems in one or more area, as well as those who currently deploy multiple point solutions, need to be aware of how this sweeping change will impact their operations.

Urbanization and the Internet of Things: Laying the Foundation for Smart Cities

Date published:

May 19, 2017

Author:

Daniel Black

Widespread government IoT initiatives remain years away from implementation, but strategic initiatives today can lay the foundation for benefiting from the real-time insights that connected critical systems promise to provide. Agencies should focus on investing in enabling capabilities and technologies until the marketplace matures and standards can ensure the long-term value of any specific IoT investments.

Government Agencies Running for the Cloud May Find It Easy to Stumble

Date published:

May 19, 2017

Author:

Scott Bickley

Technical leaders in the public sector are not immune to the undeniable trends and the irresistible pull of cloud platforms promising to deliver cutting-edge capabilities at a low price. The looming obstacles to a smooth and efficient migration from legacy platforms to a cloud environment are often not recognized until the project is well underway, resulting in delays, cost overruns, and political mayhem.

Government of the Future Starts Today With an Up-to-Date IT Strategic Plan

Date published:

May 19, 2017

Author:

Dave Wallace

Governments are looking to their IT organizations to provide critical data, tools, and disruptive technology to enable their online services to be at a much higher customer experience level. In response, it is critical for these organizations to have an up-to-date IT strategic plan that is in alignment with this direction and embraces a continuous improvement approach to establish a track record of evolving service excellence.

Open Data: Government Data Belongs to the People

Date published:

June 9, 2017

Author:

MaryAnn Welke

Open access to government data drives innovation while enhancing transparency and accountability. To realize the benefits of open data, public sector organizations should embed open data principles and comprehensive data management in their digital strategy.

Citizen-Centered Design: a Human-Centered Design Approach for Public Services

Date published:

May 19, 2017

Author:

Elan Keshen

Public services have an underlying duty to strive to create customer- or constituent-centric products and services since the population is their largest stakeholder group and largest customer base at the same time. Government organizations cannot fall behind the curve of innovation, as customer experience will begin to decline and trust in the government can degrade as a result. To stay ahead of trends, implement the process of design thinking and integrate it into the creation and operation of government services.

Provide Ongoing Health Checks with External Project Assessments

Date published:

May 19, 2017

Authors:

Paul Herzstein

Donald Mak

Proactively monitoring major government projects is both challenging and necessary. Today, governments are taking a more proactive approach by using independent verification and validation processes to provide third-party oversight during the project’s execution.

Establish Learning Councils to Support the Use of Technology-Based Development in County Government

Date published:

May 19, 2017

Author:

Ilia Maor

Learning management systems have been introduced to help organizations train and develop their employees. However, technology alone will not solve the challenge of developing employees. In this note we explore how county governments are using LMS systems and learning councils to face this challenge.

One Organization’s Challenges With Adopting BI in Government

Date published:

May 19, 2017

Author:

Ben Mackle

There are many barriers surrounding why a company may struggle to adopt BI, some of which are unique or heightened in the context of government organizations. This note looks at what public sector specific factors prevented one organization from exploring the benefits of BI.

Leverage IT Career Planning to Increase Employee Engagement

Date published:

May 19, 2017

Authors:

Elan Keshen

Carlene McCubbin

In the average IT department, 65% of employees are disengaged. A lack of engagement leads to low retention rates and lower productivity. This is even greater in public service organizations as there is a lower pay scale compared to private industry, making engagement and satisfaction harder to achieve.

The Body Cameras Are Rolling, but Is Your Law Enforcement Agency Ready for the Data Management Challenges Ahead?

Date published:

May 19, 2017

Author:

Tim Lawless

The rapid growth of body-worn cameras in law enforcement is creating a significant burden on IT to store, manage, and secure vast quantities of data. Don’t lose sight of core information management principles to ensure that the quality, authenticity, and chain of custody are maintained.

Spending Your Capital Budget Begins With Understanding Project Capacity

Date published:

May 19, 2017

Author:

Matt Burton

Getting your annual portfolio budget approved is the easy part. But do you have the people that can spend that money for you? In government, a PMO must be sure that they’re able to spend money before they accept it.

Secure Software Development in Government

Date published:

June 19, 2017

Author:

Randy Hearn

In today’s world, where information is power, where technology is permeating every corner of our lives, new security and safety concerns of the people must be at the forefront of all government actions.

Develop a Tech Hub to Boost Your Economy

Date published:

June 22, 2017

Author:

Viktor Popov

Creating an ecosystem that fosters the development of a technology cluster is crucial for municipalities that need to increase GDP per capita and productivity. When developed successfully, these clusters have the potential to provide significant value to the government itself, citizens, and companies that operate within the city.

Digital Strategy – Best Practices to Establish a Clear Role for Local Government IT

Date published:

August 4, 2017

Author:

Dave Wallace

​Digital strategies have become critical to advancing the state of government services. More and more governments and in particular, local governments, have established bold digital service visions that are transforming their online delivery options for the public.

The Death of Enterprise Architecture in the Public Sector?

Date published:

August 9, 2017

Author:

MaryAnn Welke

Enterprise architects are well positioned to become leaders in digital government. In order to seize this opportunity, they must regroup, rebrand, and retool.

An Increase in Cyberthreat Actor Campaigns Impacting to the Global Critical Infrastructure

Date published:

August 10, 2017

Author:

TJ Minichillo

Headlines are filled with news about advanced persistent threats orchestrated by nation state, cybercriminal, and hacktivist threat actors. This is driving world leaders to explore laws that govern the active sharing of threat intelligence between the public and private sector in an effort to protect the global infrastructure.

The NotPetya Ransomware Attack: A Lesson in Vendor Risk

Date published:

August 17, 2017

Author:

Daniel Black

The recent NotPetya ransomware attack has garnered international attention as another large-scale ransomware attack with a global impact. While this was far from the typical malware, much focus of the response to NotPetya has been in terms of the cybersecurity lessons learned and much less attention has been placed on the angle of vendor risk and extreme reliance of the Ukrainian government on a small vendor for their taxation software. This brief will provide you with a high-level synopsis of the steps you can take as a government agency to manage the risk associated with unilateral reliance on a specific vendor for critical technical infrastructure and systems. A holistic risk management approach is multifaceted and does not limit itself to cybersecurity capabilities alone.