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Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Banking Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Banking Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Policies Are Your Friend

Date published:

May 19, 2017


Michael Blair

While IT policies are a requirement of any organization’s compliance landscape, policies are often an afterthought of IT leaders. A simple change of perspective regarding the roles and functions of a policy can guide an organization-wide culture of compliance.

FinTech Is No Longer a Buzzword

Date published:

May 19, 2017


Zev Skolnik

FinTech is disrupting financial services. Understand the trends and opportunities, or get left behind.

Checking Accounts, Chatbots, and Service Desk Optimization in Banking

Date published:

May 19, 2017


Michel Hebert

Jeremy Roberts

Conversational interfaces (“chatbots”) that process natural language queries have the potential to revolutionize how banks run their service desks. Since they have a high number of external end users requiring service desk support, banks are especially well positioned to leverage chatbot technology to improve their service desk costs.

Social Ethics of Big Data Mining and AI in Banking

Date published:

June 16, 2017


Steven Wilson

In a day where marketing departments drive decisions for how banks mine data of customers and potential customers, how banks drive into target markets to improve market share and customer stickiness, and how they maintain the ideal customer and avoid the unsavory customer, there are many issues with how this unfolds in reality.