Customer Relationship Management - Research Notes

Get the Most Out of Your CRM – Executive Brief

A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...

Build a Chatbot Proof of Concept – Executive Brief

Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...

Harris Healthcare Group Balloons With Uniphy

Uniphy Health Systems has been acquired by Harris Healthcare Group. The acquisition enables Harris Healthcare to offer a secure method of communication for practitioners...

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Executive Brief

Read this Executive Brief to understand whether the IoT is the right technology for your organization. Company leaders must understand how it will impact their industry...

Activate Your Augmented Reality Initiative – Executive Brief

Read this Executive Brief to understand whether augmented reality is the right technology for your organization. Company leaders must understand how it will impact their...

Select a Marketing Management Suite – Executive Brief

Read this Executive Brief to understand how to turbocharge your company’s marketing capabilities with a marketing management suite.

Succeed With Digital Strategy Execution – Executive Brief

Read this Executive Brief to understand why taking an application roadmapping approach to digital strategy execution is imperative to move the strategy forward.

Build a Strong Technology Foundation for Customer Experience Management – Executive Brief

Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.

salesforce.com Buyer's Advice

Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.

Peer Survey Results Overview December 2010

Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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