Eventually every system, whether purchased or developed, will require maintenance. If it isn’t maintained, sooner or later it will break!

• Failing to provide appropriate resources and processes for maintenance of software puts the applications that drive the business at risk, which puts the business itself at risk.
• Typical maintenance groups work in a highly reactionary environment: when something breaks – fix it. Organizations must move from this reactionary style of maintenance to a more preventive approach to produce better, more tangible and timely results, before the software problems become business affecting issues.
• Businesses must promote maintenance as a valued task within their development groups. Most developers don’t want to be involved with maintenance due to the lack of glory received for simply fixing a bug!