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Eventually every system, whether purchased or developed, will require maintenance. If it isn’t maintained, sooner or later it will break!
- Failing to provide appropriate resources and processes for maintenance of software puts the applications that drive the business at risk, which puts the business itself at risk.
- Typical maintenance groups work in a highly reactionary environment: when something breaks – fix it. Organizations must move from this reactionary style of maintenance to a more preventive approach to produce better, more tangible and timely results, before the software problems become business affecting issues.
- Businesses must promote maintenance as a valued task within their development groups. Most developers don’t want to be involved with maintenance due to the lack of glory received for simply fixing a bug!
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Solution Road Map
Measuring the performance of your development group requires more than a gut feeling.
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