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Application Governance
Application governance refers to the management and control of all software programs.
- Improve existing processes and production support, ensuring that app performance meets enterprise needs.
- Keep communication open with the business through service level agreements (SLAs) and change management.
- Become familiar with application governance product offerings to help determine if a solution is appropriate for the enterprise.
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Don't Go Overboard Formalizing Service Delivery
Many organizations struggle to get a handle on service delivery--they have no formal system for delivery and business users are not satisfied.
Go Agile
Today's business environment is defined by rapidly changing technologies, market conditions, and business models.
Control the Policy Management Lifecycle
A set of core IT policies is absolutely necessary to establish transparency and set expectations.
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Assessment for ITIL Process Maturity and Requirements
The IT Infrastructure Library (ITIL) is becoming generally accepted as a guide for IT service management. However, IT managers and CIOs must...
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