00037: Project Management

Who can answer this survey?

This survey is open to people that…

a) Have a good understanding of their IT department’s Project Management: the people, process, and technology.

b) Are in a supervisory, management, or project management related role.

What is this survey all about?

Info-Tech is conducting research on the people, process and technology involved with IT Project Management. We are interested in trying to understand the factors that lead to improved project performance in IT.
aPIPED1.

FirstName

aPIPED2.

aPIPED3.

ContactID

aScreener1 . I have a good understanding of the people, process, and technology involved in my IT department’s project management.

No [Goto question END]
Yes

aScreener2. Which title best describes your position?

If you are unsure of an answer or it is not applicable to your organization, skip the question.

A. People
First we’d like to find out about the People involved in your IT Project Management.

*** With the new tools being created from the data of this survey, it is extremely important that your answers are as accurate as possible. Quality answers from all respondents will ensure the highest quality benchmarking returned back to you. Thank you. ***

aPM1. What best describes project managers in your IT department?

We don’t do project management
Staff take on the role when required
We have dedicated project managers

aPM2. Have IT project managers received a PM certification?

No
Yes, certification in progress
Yes, some project managers are certified
Yes, all project managers are certified

aPM3. What are the responsibilities of project managers in your IT department?

Function	Degree of Responsibility
Function	Not responsible	Informed	Consulted	Supportive	Accountable	Responsible
Process design
Team facilitation
Team member coaching
Project planning
Project monitoring
Project reporting and review
Risk identification/management

aPM4. How satisfied is IT with the performance of its project managers? (Please skip if N/A)

Function	Satisfaction
Function	1 = Very unsatisfied	2	3	4	5	6 = Very satisfied
Process design
Team facilitation
Team member coaching
Project planning
Project monitoring
Project reporting and review
Risk identification/management

aPM5. What are the critical skills that enable a project manager to be successful in your IT department?

Skills	Importance
Skills	1 = Not important	2	3	4	5	6 = Very important
Communication
Business Knowledge
Technical Knowledge
Leadership
PM Process Knowledge
Ability to multitask
Ability to influence stakeholders
People management
Problem solving

aPM6. How satisfied is IT with the skill level of its project managers?

Skills	Satisfaction
Skills	1 = Very unsatisfied	2	3	4	5	6 = Very satisfied
Communication
Business Knowledge
Technical Knowledge
Leadership
PM Process Knowledge
Ability to multitask
Ability to influence stakeholders
People management
Problem solving

B. Process
Now we’d like to find out about the Process involved with your IT Project Management.

*** With the new tools being created from the data of this survey, it is extremely important that your answers are as accurate as possible. Quality answers from all respondents will ensure the highest quality benchmarking returned back to you. Thank you. ***

aPM7. Which Project Management standard is your organization most closely aligned with?

No formal processes in place
None, created our own

PMI/PMBOKPRINCE2P2MHermesRUP

Other (Please Specify):

aPM8. If your organization has adopted a more formal approach to Project Management, what were the motivators? (Please skip if N/A)

Influence	Degree of Influence
Influence	1 = Not an influence	2	3	4	5	6 = Significant influence
Project integration dependency
Consistent processes
Projects span locations and sites
Consistent tracking and reporting
Senior management mandate
IT/Business alignment
Project prioritization
Past project performance

*For the following two questions, please identify your maturity as it aligns with the CMMI.*
Ad hoc, informal: Process has few, if any, formal definitions and performed on ad-hoc basis.
Defined process: Process is defined, executed, and repeatable.
Controlled process: Process objectives are aligned with business goals and defined with greater details. Results are qualitatively predictable.
Measured process: Quantitative goals are clearly set and measured.
Optimized, continuous improvement: There is a focus on continually improving process performance.

aPM9. Please indicate IT’s maturity level for each of the following Project Management areas:

Knowledge Area	Maturity
Knowledge Area	Ad hoc, informal	Defined process	Controlled process	Measured process	Optimized, continuous improvement
Integration Management: Project plan development, project plan execution, integrated change control
Scope Management: Planning, managing scope creep
Time Management: Schedule development, schedule control
Cost Management: Resource planning, cost estimating, cost budgeting, cost control
Quality Management: Quality planning, assurance, control
Human Resources: Organizational planning, staff acquisition, team development
Communication Management: Communications planning, information distribution, performance reporting
Risk Management: Risk identification, quantification, response development control
Procurement Management: Procurement planning, source selection, contract admin, contract closeout

aPM10. Please indicate IT’s maturity level with the following Project Management process activities:

Process	Maturity
Process	Ad hoc, informal	Defined process	Controlled process	Measured process	Optimized, continuous improvement
Project initiation
Project planning
Project execution
Project monitoring
Project closing
Collection of in-project metrics
Post-project evaluation
Overall process review

aPM11. If your organization has aligned with a PM standard, to what degree did you have to customize the following process activities? (Please skip if N/A)

Process	Customization level
Process	1 = None	2	3	4	5	6 = Very customized
Project initiation
Project planning
Project execution
Project monitoring
Project closing

aPM12. What project criteria influences how IT differentiates its project management processes in large versus small projects?

Criteria	Importance
Criteria	1 = Not important	2	3	4	5	6 = Very important
Budget
Time
Team size
Breadth of Scope
Stakeholders involved

C. Technology
This section will ask about the Technology used for your IT Project Management.

*** With the new tools being created from the data of this survey, it is extremely important that your answers are as accurate as possible. Quality answers from all respondents will ensure the highest quality benchmarking returned back to you. Thank you. ***

aPM13. What tool(s) does IT use as part of its Project Management process? (Please check all that apply)
aPM14. Please indicate what % of projects use the following types of tools for project management: (scroll bars – must add up to 100%)
Example: If you only use Spreadsheets to manage projects, then the following would be 100%. If you use the following tools equally, then put 50% for each.

Spreadsheet (eg Excel)		%
Project management tool (eg Microsoft Project)		%
Total		%

aPM15. What is IT currently using project management tool(s) for?

Function	Use
Function	1 = Not using	2	3	4	5	6 = Use extensively
Scheduling
Budget Management
Risk Management
Quality Management
Resource Allocation
Time/task reporting
Performance metrics
Portfolio Management
Communication/collaboration

D. Project Management Performance
Next, we’d like to ask some overall questions about importance, benefits, challenges, and performance of your organization’s project management.

*** With the new tools being created from the data of this survey, it is extremely important that your answers are as accurate as possible. Quality answers from all respondents will ensure the highest quality benchmarking returned back to you. Thank you. ***

aPM16. Over the last two years, how many small and large projects did IT undertake?

Small #
Large #

aPM17. Overall, how important are the following in measuring the performance of IT’s project management discipline?

Measurement	Importance
Measurement	1 = Not important	2	3	4	5	6 = Very important
Stakeholder satisfaction
Management satisfaction
Projects are on time
Projects are on budget
Adherence to scope
Quality of deliverables

aPM18. What benefits have your company realized since formalizing your project management discipline? (Please skip if N/A)

Benefit	Extent of Benefit
Benefit	1 = No benefit	2	3	4	5	6 = Significant benefit
Better budget control
Improved time management
Better resource allocation
Improved risk mitigation
Improved quality of deliverables
Increased employee confidence
Increased management confidence
Reduced rework
Decreased project total cost
Better IT/Business alignment
Increased information sharing
Shorter project cycles
Improved project ROI
Improved portfolio management

aPM19. What are some of the challenges your IT department faces with project management?

Challenge	Extent of Challenge
Challenge	1 = Not a challenge	2	3	4	5	6 = Significant challenge
Management buy-in
Stakeholder resistance
Managing scope creep
Meeting project timelines
Meeting project budgets
Requirements gathering
Resource planning
Change control
Quality assurance
Project manager staffing

aPM20. Over the last two years, how would IT rate its performance of its project management in the following areas?

Area	Performance
Area	1 = Very unsuccessful	2	3	4	5	6 = Very successful
Stakeholder satisfaction
Management satisfaction
Projects are on time
Projects are on budget
Adherence to scope
Quality of deliverables

E. Demographics
Finally, we have a few demographic questions that will help us customize your benchmark report.

Definition of Organization

Please define your organization such that you can consistently answer questions about industry, employees, revenue, growth and IT environment, etc. for that organization. Some examples of how one may choose to define your organization are: your business unit; your government department; your head office; your subsidiary company, etc. The key in defining organization is in choosing a definition that allows you to give consistent answers to the following questions.

aDM1. What best describes your organization’s industry?
aDM2. How is your organization arranged geographically?

Single location
2-5 locations, all within a single country
2-5 locations, international
More than 5 locations, all in a single country
More than 5 locations, international

aDM3. How many full-time employees work in your organization?

(Best estimate)

aDM4. How many full-time IT employees in your organization?

(Best estimate)

aDM5. How many full-time equivalents (FTEs) are spent in a Project Management role in your IT department.
(Example: If on average two staff spend 25% of their time then that is 0.5 FTE).

(Best estimate)

aDM6. Please roughly estimate your organization’s revenue? (US$; operating budget if you are a public-sector organization):
aDM7. Please estimate your organization's revenue growth over the past three years:

Revenues Declined
0-5% Revenue Growth per year
6-15% Revenue Growth per year
>15% Revenue Growth per year

aDM8. How complex is your organization’s IT environment?

1 = Simple: Individual client applications and/or relatively simple server applications
2
3
4
5
6 = Complex: Multiple, complex server applications, tightly integrated and/or interconnected

aDM9. What best described the IT investment orientation of your organization?
aDM10. Which title best describes the position you have within your organization?
aDM11. Do you have any comments about Project Management that you would like us to work into our analysis?