When devising a mobile strategy, multiple factors have to be considered, including but not limited to:
- Is there a demand for mobile products?
- Will mobile devices and applications align with the business strategy?
- If mobile applications are added, will the existing infrastructure (network, security, servers, etc.) require upgrades?
- Can existing vendors/suppliers support the mobile strategy?
- What support issues will mobility place on the IT department?
Certain departments, such as sales, have greater demand for a mobile strategy than others. Consider the individuals, often called knowledge workers, who use the Internet, e-mail, and telephone to source, manage, and share information. IT departments must understand how these employees access and manipulate information in order to be effective partners.
