An emerging technology solution is poised to provide a solution for retailers struggling to find and retain in-store staff. Video support kiosks can provide in-store support via an interactive kiosk that allows consumers to connect with staff in a call center with video interaction. Much like the notion of self-checkout aisles, the idea is that consumers can walk up to a video kiosk, press a button requesting help, and be quickly connected with a store representative – located in a contact center hundreds of miles away – via audio and video. Consumers would be able to get directions, and serve themselves based on the information provided by the remote representative.
