IT professionals in healthcare are in a unique position to witness the interplay between technology and people. To deal with this high-pressure environment, gain advice on key issues like HIPAA, bedside care technologies, and electronic medical records.

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Articles: Governance

Health Care: Benefits and Challenges of Application Outsourcing

Health care organizations and facilities report improved deliverable quality and increased end-user satisfaction after outsourcing enterprise software. Learn how others in the industry are benefiting from application outsourcing, and prevent the most common problems before they happen.

Healthcare: Choosing Custom App Dev Outsourcers

Errors made during the selection of an outsourcing vendor for custom IT application development projects can cost healthcare organizations time and money. Learn from peers in the healthcare industry what factors to consider prior to selecting an outsourcing vendor for custom application development.

Stimulus Implications: ARRA, eHealth, and the Future of Healthcare IT

The American Rescue and Recovery Act injected a $20 billion stimulus into Healthcare IT, and it is only just beginning to demonstrate its immense potential impact on the industry. This note guides IT leaders as to how and where to make changes, in terms of governance, staffing, and strategy.

Stimulus Implications: ARRA, HIPAA, and Their Importance to Patient Privacy

The 2009 House stimulus bill sharpens the teeth of the US Health Insurance Portability and Accountability Act (HIPAA) Privacy Standards. The new rules extend many of the privacy and security obligations formerly only applicable to healthcare providers to all business associates. For enterprises that have been lax on overseeing the practice’s IT compliance, now is the time to shore up those processes.

BI in Health Care: Drivers, Benefits, and Challenges

Health care organizations and facilities interviewed by Info-Tech have reported significant benefits from their BI implementations, including improved decision making and data insight. Common obstacles include data quality and implementation complexity. Organizations beginning new BI initiatives can learn from the experiences of their peers.

Google Health Ups the Ante in Unregulated Personal Health Records Game

Google’s official release of Google Health is yet another reason for IT leaders in the Healthcare industry to familiarize themselves with the benefits and vulnerabilities of Personal Health Records (PHRs) in order to make informed decisions about participation with online services not governed by Federal health insurance legislation.

Disaster Recovery in Healthcare Organizations: Part III

Establishing a comprehensive Disaster Recovery Plan (DRP) is very important in any industry, but particularly necessary in healthcare due to the regulatory scrutiny. Although the time, effort, and expense can be significant when developing a DRP, it is a worthwhile undertaking even if the disaster does not affect anyone outside the company.

Disaster Recovery in Healthcare Organizations: Part II

Healthcare organizations continue to face increased regulatory burdens as well as internal and external threats to information security. The ability to restore access to information systems after a major calamity requires a comprehensive Disaster Recovery Plan (DRP). As the second of two notes, this research note will provide the template for a DRP that meets HIPAA guidelines and ensures clinical continuity.

Disaster Recovery in Healthcare Organizations: Part I

Establishing a comprehensive Disaster Recovery Plan (DRP) is very important in any industry, but particularly necessary in healthcare due to the degree of regulatory scrutiny. Securing the safety and flow of information in all its various forms should be the foundation of any DRP. Make certain that all elements of a distributed information technology environment are accounted for within the overall plan.

Personal Health Records Put Patients in the Driver’s Seat

Personal Health Records (PHRs) will grow in popularity as patients become more proactive in managing their own online healthcare experience. Take a proactive stance on PHR technology and launch both internal and external awareness programs as soon as possible.

Case Studies: How to Comply with HIPAA Security Rules

HIPAA security audits are finally here. To help guide IT leaders, Info-Tech interviewed five healthcare clients about how they’re implementing HIPAA security measures. Learn from these experiences and take prioritized, practical steps that emphasize end-user training.

Before Healthcare M&A: Solidifying Your Formidable Organization

In healthcare, a CIO must assume that an M&A event is inevitable and build an IT organization based on that premise. Start by looking inward and assessing areas of strength and weakness. Make the necessary changes as quickly as possible. This will help ensure the IT department’s and the CIO’s survival when faced with an actual transaction.

HIPAA Audits Loom: The First Is Underway

The first-ever HIPAA security audit by the U.S. Department of Health and Human Services (HHS) could be the first step towards mandatory audits of healthcare organizations. This won’t happen tomorrow, but hospitals, clinics, and other HIPAA-covered entities should get ready now for full compliance.

Special Report: Critical Budget & Staffing Trends for 2007-2008

Info-Tech Research Group regularly polls IT decision makers about their staffing and spending decisions. This information is used for IT Budget and Staffing reports that provide benchmark data for nine industry sectors. The 2007 IT Budget & Staffing Reports drew on a sample of 1,712 IT decision makers. The results include a broad representation of enterprise sizes ranging from small to mid-sized to large.

Before Healthcare M&A: Build a Formidable Organization

A CIO must assume that an M&A event is inevitable and build an IT organization based on that premise. Start by looking inward and assessing areas of strength and weakness. Make the necessary changes as quickly as possible. This will help ensure the IT department’s and the CIO’s survival when faced with an actual transaction.

Best Practices for Healthcare M&A: A CIO Playbook

Because technology is embedded in all facets of healthcare delivery, CIOs must assume a leadership role in preparation for the threats and opportunities of mergers and acquisitions (M&As). The first step is to be involved in the M&A strategy development.

FCC Program Slashes Internet Costs by 85% for Rural Healthcare Providers

Saving money on Internet access is good. Savings that also elicit collaboration amongst healthcare providers are even better. Apply to the FCC's Rural Health Care Program to take advantage of the available government funding.

HIPAA Over-Compliance Detrimental to Hospitals and Patients

With proper training and knowledge of the facts, there is no reason to go overboard with HIPAA compliance. Ensure that patient privacy is aligned with the law, but also with corporate revenue goals and customer satisfaction.

How to Define Ownership in a Health Data Exchange

Data-sharing between hospitals is the way of the future for healthcare IT. Begin preparations for governance, data ownership, privacy, and security standards in order to meet head on the challenges that lie ahead.

An In-Depth Look at Spending in Healthcare

Approximately 12% of Info-Tech's clients are in the healthcare industry. Our research shows that many of these healthcare organizations' IT departments are operating without any peer interaction or benchmarking data. This Trends & Predictions research note is dedicated to IT budget and staffing survey results from 1,600 healthcare respondents.

Nurse Buy-In Vital for Technology Adoption

Studies show that nurses are willing to learn new technologies but are often not being given the proper training opportunities. Ensure that IT provides adequate training to front-line staff when deploying technology solutions in a healthcare environment.

Health Providers Need HIPAA's NPI to Get Paid

Another HIPAA deadline is fast approaching, with implications for all healthcare IT departments. Apply now for the National Provider Identifier (NPI) number in order to meet the compliance mandate.

Leverage Six Sigma to Improve Healthcare Processes

Healthcare IT aims to improve patient care while delivering cost savings. The least acceptable outcome for any hospital technology implementation is the status quo. Six Sigma is a process improvement discipline that focuses on defect reduction. Transform the enterprise by using Six Sigma to improve the quality of the customer experience.

Healthcare: Sound Process Trumps Tech in Patient Care

Healthcare is perhaps the only industry where IT is literally a matter of life and death. When implementing systems designed to replace manual, paper-based processes with digital processes, use Business Process Management (BPM) best practices to reduce error rates and improve patient care.

HIPAA Has No Teeth

With only a single conviction since its inception in 1996, the Health Insurance Portability and Accountability Act (HIPAA) is a failure. Too little oversight and too much uncertainty surround HIPAA and cloud the real issues at hand.

Disaster Recovery: A HIPAA Mandate

Disaster recovery, a major component of contingency planning, has shown its value within the health care industry, becoming a crucial component of HIPAA. If you are a covered entity, make sure that your DRP (Disaster Recovery Plan) initiatives comply with HIPAA requirements.

Healthcare IT SWOT Analysis

Use this SWOT analysis tool to devise an e-health opportunities and initiatives program to support your overall strategic objectives.

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Articles: Technology

A Tablet PC Checklist for Hospitals and Clinics

Manufacturers have built tablet PCs specifically designed for use within clinics and hospitals. Review these success factors for Tablet PC implementations within the health care industry.

ePedigree Safeguards Drug Supplies

An ePedigree program assists in safeguarding against counterfeit drug activities while ensuring the protection of business interests. Consider the implementation of an ePedigree program while keeping a sharp eye on the legislative environment to prepare for future compliance.

Small Healthcare Snapshot: Staffing and E-mail Infrastructure

Small healthcare firms will use this snapshot of a small healthcare insurance provider to start discussions about e-mail infrastructure and staffing. A companion note discusses application and operating system choices from a small healthcare firm perspective.

Small Healthcare Snapshot: Applications and Operating Systems

Small healthcare firms should use this snapshot of a small healthcare insurance provider to open discussions about server and operating system choices. A companion note will offer a snapshot of a small healthcare firm's staffing choices and e-mail architecture.

Health Care: Take Two Tablets and Call Me in the Morning

A growing number of health care providers are deploying tablet PCs to ensure clinicians have access to current patient information during house calls. Evaluate the advantages and disadvantages of tablet use to determine if it can benefit the organization.

Personal Health Records Put Patients in the Driver’s Seat

Personal Health Records (PHRs) will grow in popularity as patients become more proactive in managing their own online healthcare experience. Take a proactive stance on PHR technology and launch both internal and external awareness programs as soon as possible.

SharePoint in Healthcare: A Case Study

The business benefits of SharePoint are greatly reduced if end users refuse to accept it. Analyze the challenges encountered by one healthcare organization to avoid falling in the same trap.

Healthcare Providers: Take a Daily Dose of Telemedicine

Telemedicine has the potential to fill expertise gaps and create potential sources of new revenue. Present telemedicine as an option to your healthcare organization's management team to reap the benefits already enjoyed by so many other healthcare providers.

The State of SOA in Healthcare

Service-Oriented Architecture (SOA) adoption in healthcare is a matter of slow pace, rather than lack of interest. Learn from the experiences of other healthcare enterprises before embarking on an SOA initiative.

Specialty EMR Solutions Fill Niche Healthcare Needs

Given the high dollar investment of electronic medical records (EMR), healthcare organizations must choose the right solution in order to achieve desired benefits. Select a specialty EMR if a generic EMR does not meet the needs of individual medical practices.

Visibility Systems Track Patient Throughput, Improve Performance

Patient visibility systems (PVS) consolidate many aspects of hospital workflow processes in order to give a single view of patient status. However, the radio frequency identification (RFID) aspect of PVS solutions may prove to be too much, too soon for the majority of hospitals.

Bedside Point-of-Care: Improve Patient Safety, Reduce Risk

Implementation and utilization of Point-of-Care (POC) technologies simultaneously improves patient care and can save clinicians valuable time. Hospitals, nursing homes, and other facilities that fail to deploy POC technologies are in danger of falling behind the curve for patient care and risk losing competitive advantage.

Radiology Information System (RIS) Vendor Selection Matrix

Hospitals should focus on commercial Radiology Information Systems (RIS), given their affordability and maturity, rather than develop one from scratch. This tool will help IT managers create an RIS vendor selection strategy that will enable them to get past the vendor hype and choose the best solution for their enterprise.

Selecting the Right Radiology Information System

Hospitals should focus on commercial Radiology Information Systems (RIS), given their affordability and maturity, rather than develop one from scratch. Use Info-Tech's evaluation criteria to select the right RIS.

BI a Competitive Mandate for Healthcare Payers

The implementation of Business Intelligence (BI) is becoming mandatory for healthcare payers to remain competitive. A critical success factor for BI is to make sure the data is clean.

Radiology Information Systems Viable for Mid-sized Hospitals

The cost of RIS has dropped, making it a viable alternative for healthcare organizations with more than 100 beds. Consider investing in an RIS to streamline the operation of the radiology department.

Modernize Old Anesthesia Equipment to Improve Patient Safety

Advances in information technology have significantly contributed to the large decline in mortality rates resulting from poor anesthesia administration. Today, one in every 250,000 anesthetics administered results in death. This figure can be further lowered through the implementation of an AIS solution.

Vendors Make a Play for the All-Digital Hospital

Healthcare organizations that implement digitally-advanced health platforms stand a much greater chance of achieving cost savings and competitive advantage. Although the concept of an all-digital hospital holds significant promise, it also introduces a significant number of IT projects that could take years to deploy from the ground up.

Data Exchange Standards Enable Electronic Medical Records

The success of important initiatives, like the Electronic Medical Record (EMR), relies on systems that can easily exchange data with internal and external sources. The way to achieve that is through industry data connectivity standards, such as HL7, SNOMED, and LOINC. IT managers of healthcare organizations that haven't implemented EMR must ensure that these standards are properly implemented in any system they build or buy.

Bigger Hospital Web Presence Brings Bigger Dollars

Many hospitals and health practices are failing to capitalize on the growing number of customers seeking health information on the Web. Enhance brand awareness, customer confidence, and revenues by improving the hospital's online presence.

Lab Info Systems: Buy Trumps Build

A Laboratory Information System (LIS) provides fast and reliable delivery of lab test results, saves money, and helps labs to comply with industry regulatory requirements. Use Info-Tech's evaluation criteria to select the right LIS.

Save Money and Strengthen Patient Safety with Lab Info Systems

A Laboratory Information System (LIS) provides fast and reliable delivery of lab test results, saves money, and helps labs comply with industry regulatory requirements. Info-Tech recommends LIS both for labs that haven't automated their operation, and for those that have an in-house solution that isn't meeting the current needs of modern labs.

Healthcare: Ease the PACS RFP Process

Selecting a Picture Archiving and Communication System (PACS) is a critical purchasing decision for a healthcare organization. Create a PACS Request for Proposal (RFP) to guide the acquisition process and ensure that the solution meets clearly defined needs.

Sound Security Architecture Boosts RHIO Participation

CIOs are reluctant to join a Regional Health Information Organization (RHIO), citing that sharing patient data with local hospitals could compromise privacy. New standards are taking shape to ensure secure data exchange between hospitals in a RHIO. Investigate how these standards can ease a hospital's transition into a fully-functioning RHIO.

Surgical Suites Reduce Patient Safety Risks

In traditional operating rooms, physicians and their staff often have to roll carts with heavy equipment and plug in devices while performing surgery. This is distracting, affects productivity and, more importantly, creates patient safety risks. Surgical suites eliminate these problems and enhance patient care while reducing operational costs.

PACS Before RIS: An Impractical Idea

Many healthcare enterprises believe that a Picture Archiving and Communication System (PACS) can be implemented before a Radiology Information System (RIS). While true a decade ago, this type of thinking can place a PACS deployment at risk. Hospitals seeking to deploy PACS without a functioning RIS in place should rethink implementation sequencing.

Mobilize Patient Charge Capture for Fast ROI

Hospitals and physicians are losing large amounts of money by failing to capture inpatient visit charges in an accurate and efficient manner. Implement a mobile charge capture system to eliminate this problem.

CPOE Promises Health Savings When Done Correctly

Every prescription error adds $3,000 to a patient's hospital stay due to administrative overhead. Should the patient suffer ill effects, that number can grow significantly. Evaluate Computerized Physician Order Entry (CPOE) systems to reduce medical errors, improve operational efficiency, and reduce costs.

RHIOs Gain Some Traction with New Guidelines

Regional Health Information Organizations (RHIOs) promise savings for the government and hospitals, while improving patient care. However, many technological and political barriers remain that could stall progress. Fortunately, a new framework provides guidelines and technical advice for developing and standardizing RHIOs.

PACS Outsourcing Not for the Faint of Heart

Buying a Picture Archiving and Communications System (PACS) is a key acquisition for any hospital whose goal is to become an all-digital enterprise. Early in the process, the decision must be made whether or not to outsource PACS operation. Carefully weigh criteria for hosted PACS to avoid costly mistakes.

BPOC Systems Reduce Medication Errors by Up to 86%

There are more than 770,000 preventable medication errors per year in the U.S alone. Hospitals can reduce this figure by up to 86% with the implementation of technologies that prevent Adverse Drug Events at the point of medication administration. Implement Bar-coded Point-of-Care systems to reduce medication errors while enhancing hospital's productivity.

Medical Kiosks Reduce Patient Wait Times

Medical kiosks save money, reduce wait times, and significantly enhance the patient experience. Info-Tech has identified seven ways to use medical kiosks in healthcare and the recommended steps for a successful implementation.

EMR Adopters: Scan Docs Near Point of Origin

To comply with HIPAA, healthcare providers are implementing Electronic Medical Records (EMR) and document imaging. Early adopters of EMR are distributing the scanning of documents throughout the organization. Implement distributed scanning as close to the place of document origin as possible to reduce costs and improve document availability.

Bad Processes a Big Risk for Medical Technology Implementation

A December 2005 report from a children's hospital in Pittsburgh demonstrated a sharp rise in child mortality rates after the implementation of a commercially sold Computerized Physician Order Entry (CPOE) system. Despite these tragic findings, hospitals should not view this study as a sign to abandon CPOE implementation.

Formalized Project Team Eases PACS Acquisition

Selecting a Picture Archiving and Communication System (PACS) is a critical purchasing decision for a healthcare organization. Form a PACS acquisition team to guide the RFP process and ensure that the solution meets defined needs.

BI Insight a Matter of Survival for Pharmaceuticals

Market trends are driving the need for pharmaceutical organizations to more effectively analyze their information by using Business Intelligence (BI) technologies. IT leaders in the pharmaceutical industry must understand that implementing BI is a matter of survival for their organizations.

BI Supports Hospital Business Decisions

IT professionals within the healthcare sector are continually plagued with requests for information regarding the organization's performance, quality, and costs. Capturing and presenting this data has proven problematic in the past. Hospital IT departments faced with this dilemma should explore Business Intelligence (BI) software.

Interface Engines an EMR Must-Have

Interface engines are a primary technology for linking together disparate hospital IT systems to form an integrated Electronic Medical Record (EMR) or Electronic Health Record (EHR) platform. Carefully select the right interface engine to ensure that healthcare systems properly share patient data.

Document Imaging Worksheet

In addition to delivering cost savings and process improvements, document imaging is a critical first step in deploying EHR across healthcare organizations. It’s often left up to IT to not only select and implement a document imaging solution, but also to establish a clear ROI and implementation strategy with future Picture Archiving and Communications Systems (PACS), Medication Order Entry (MOE) systems, and patient data integration with other hospitals. Use this template to map out a high-level view of your document imaging strategy.

Track Critical Healthcare Assets with RFID

Cisco has released new technology that proves there are far more uses for RFID than simply tracking pallets along the supply chain. Find out how RFID can bring real asset tracking benefits to healthcare organizations.

Telemedicine: A Healthy Dose of TV

Telemedicine is significantly improving the access of patients in small and remote hospitals to cost-effective healthcare while maintaining diagnostic accuracy. For these hospitals, telemedicine offers a tremendous opportunity to deliver superior, cost-effective healthcare by linking up with tier-1 hospitals and research centers.

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