Infrastructure services outsourcing has become an established industry. However, as enterprises approach contract renewal, three options are available to them. They can renegotiate their current agreement, as described in the McLean Report research note, “Outsourcing: Renegotiate Rather Than Renew Outsourcing Agreements,” find an alternative outsourcer, or consider bringing the support of infrastructure in-house. Although the process of insourcing is complex and not recommended as the preferred approach, with proper planning, enterprises can successfully regain control of their environment and save on operating costs.

Outsourcing Relationships Often End in Divorce

As enterprises review their experience with infrastructure outsourcing, many are not satisfied with the results. In a small but increasing number of cases, enterprises decide to move services back in-house. The reasons for a movement away from outsourcing toward insourcing are three-fold.