Initiating an ITIL implementation can raise more questions than it can immediately answer. Info-Tech has gathered a collection of frequently asked IT Infrastructure Library (ITIL) questions and provided clarification for IT leaders pondering these issues.
ITIL Commonly Asked Questions
Are there roles unique to ITIL that are not normally found in IT organizations?
- Traditional organizations are hierarchical, with layers of management, where each manager owns his or her fiefdom.
- Becoming a process-oriented organization means focusing on delivering customer value across the organization and the existing functional areas within IT. While these new approaches do not necessarily have official organizational titles and often do not represent full-time jobs, they are very important to ITIL success. Typical roles for ITIL may or may not already be present...
