IT leaders looking to adopt IT Infrastructure Library (ITIL) struggle with many questions around what ITIL is and what it can do for the enterprise. Info-Tech has collected a list of frequently asked ITIL questions and provided clarification for IT leaders.

IT Infrastructure Library

Established by the Office of Government Commerce (OGC) in the UK, ITIL has become the de facto standard for IT service management worldwide. ITIL offers enterprises a structured and scalable series of best practices to improve the delivery of IT services. It affords benefits such as increased process efficiencies, cost savings, improved service quality, and better customer service.

As enterprises continue to evolve, they have become increasingly dependent on IT to satisfy business needs. As this dependency grows, enterprises have an increased requirement for consistent, high quality and efficient IT services.

Like the Project Management Institute (PMI), ITIL develops and maintains industry standards for managing projects and providing enterprises...