As with most IT trends, myths abound when it comes to IT Infrastructure Library (ITIL). While ITIL is gaining popularity, it involves adopting new processes and approaches to IT that are completely new to many enterprises. As a result, IT and business leaders alike often misunderstand what ITIL is about.

Dispelling Common ITIL Myths

Established by the Office of Government Commerce (OGC) in the UK, ITIL has become the de facto standard for IT service management worldwide.

While ITIL process improvement offers benefits such as increased process efficiencies, cost savings, improved service quality and better customer service, success is not guaranteed.

In this note, Info-Tech dispels common ITIL myths to help IT leaders avoid leading their enterprise astray with ITIL.

Five Myths of ITIL

The section below will shed light on some of the most frequently misunderstood areas of ITIL:

Myth #1: ITIL will fix IT chaos.

• Many IT leaders and enterprises are looking for a magic bullet to end their IT chaos. Blindly following ITIL in the hope that everything will fix itself...