Since its birth in the late '80s, the Information Technology Infrastructure Library (ITIL) has become the de facto world standard for IT service management. In the past, organizations have struggled with its implementation, but recent developments are addressing the challenges. Find out if your organization can benefit from an ITIL implementation.
Some ITIL Basics
Managed by the Information Technology Service Management Forum (itSMF), ITIL is a non-proprietary, publicly available list of best practices for IT service management. It offers organizations of any size a framework that can help their IT department develop a service orientation and strengthen alignment with business goals. More specific benefits include:
- Improved quality service provision.
- Cost-justifiable service quality.
- Integrated centralized processes.
- Individual roles and responsibilities in service provision.
- Learning...
