Applying basic economic principles of supply and demand to the IT department can provide insight on managing and controlling IT’s limited resources. By enforcing practices such as demand management, requests for change, both planned and unplanned, are carefully evaluated and screened to limit the total amount of work the IT group needs to perform. Learn how to apply demand management practices to:

• Improve alignment and focus of IT expenditures. IT may concentrate on what is most important and most strategic to the company’s business objectives
• Reduce IT costs by prioritizing initiatives and eliminating non-critical tasks and services
• Improve customer service by tailoring deliverables to meet specific needs
• Free up resources to explore new growth initiatives