Does this scenario sound familiar?
Department Manager: "I have a new employee starting. I need a PC set up."
You: "When?"
Department Manager: "Now. The new person started this morning."
Managing moves, adds, and changes (MACs) to end-user PCs and accounts can be frustrating on both sides. Control the process to reduce IT support costs and increase end-user satisfaction.
What Constitutes a MAC? A MAC could be any of the following:
- Individual or department relocation.
- Desktop PC and account setup for new employees.
- Desktop PC hardware or software upgrades.
- Desktop PC swaps or replacements.
- User account/access changes.
Action Plan:
- Draft a Policy: Write and communicate a clear MAC policy. Your policy should set out specific procedures for requesting a MAC, who has the authority to submit requests, as well as what will be moved, by whom, and when. Use this MAC Policy and Request Form...
